Returns
All products purchased from the RAM® website can be returned within 30 days of purchase with no restocking fee (RAM® Mounts does not provide return shipping labels). After the 30 day grace period, all returns are subject to a 15% restocking fee. Products purchased more than a year ago will not be accepted. If purchased from a vendor or reseller besides RAM®, please coordinate your return with that vendor. (Not sure if you’re in the right place? Call 0208 894 1234 for more information).
If your mount is defective, do not file a return. RAM® mounting components are covered by a limited lifetime warranty, and electronic products are covered by a one to three year warranty. Click here to file a warranty claim or get more information.
PREPARING YOUR RETURN
Before you begin the return process, make sure the product you plan to return is in new, resellable condition. Damaged products cannot be returned. RAM® Mounts accepts returns of full mounting systems or individual components. If any component is used, fully assembled, altered, or otherwise not suitable for resale, we cannot accept the component for return. If all product components are in sellable condition, a refund is granted in the amount of the product’s listed price. Shipping charges are not refunded.
HOW TO MAKE A RETURN
You will need:
- RAM Mount UK Order ID number from the original shipment (found on original shipped package)
- Names of specific parts and quantities being returned
- The product being returned (with all original components, hardware and packaging included)
PLEASE NOTE: THE COMPLETE PRODUCT MUST BE RETURNED FOR US TO PROCESS YOUR REFUND.
Address the package to:
FAO - Warranty TeamRAM Mount UK Ltd
Unit 9, The Lion Center
Hanworth Trading Estate
Feltham
TW13 6DS